Orders & Shipping
Order Processing & Changes
Once your order has been placed, we immediately begin processing to get it to you as soon as possibly. Unfortunately, this means that we are unable to make any changes to your order.
Please make sure all your details are correct before checking out!
Tracking Your Order
All orders are processed and shipped within 1-2 business days (Monday through Friday, not including holidays). *Please note that there may be extended processing times during sale periods due to higher volume or supply chain delays.
Once your order has shipped, you will receive an email confirmation with your tracking details to follow its progress. Please allow up to 48 hours for your tracking information to update once it has left our fulfillment center.
If your order contains multiple items, it may ship in separate packages and you will receive shipping confirmations with a summary of the items included for each package (rest assured, you are only charged one shipping fee for all items in your order).
You can also check the status of your order by proceeding to 'Order History' under your account page!
We ship across all 50 states and US Territories with our standard shipping option.
Depending on the final shipping destination, the shipping carrier may vary between DHL and USPS. (We are unable to designate a specific shipping carrier for shipments)
Orders are delivered in 3-7 business days from the shipping date. Please note that delivery times do not include order processing times.
Free standard shipping is available to all US domestic orders with a subtotal greater than $35+ USD after any promotions or discounts are applied. Excludes the purchase of Soko Glam gift cards
To apply free shipping, please select the free standard shipping option at checkout for your eligible order.
***All SPF's and products containing salicylic acid are temporarily unavailable to be shipped internationally due to customs regulations. We are working hard to resolve this issue as soon as possible and are here to assist you with any questions you may have in the meantime. Please email us at email@example.com for any support you may need.
Due to local COVID-19 regulations in Australia, Hong Kong, Singapore and New Zealand your order may experience up to 3-7 days of additional shipping and handling times.
Collagen products cannot be shipped to Australia due to Australian customs policy.
Dieux Deliverance Serum cannot be shipped outside of the US due to International Cannabanoid import customs policy.
We ship to the following international countries:
Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the UK.
Depending on the destination, the shipping carrier may vary. International orders are shipped from the US and are delivered within 3-10 business days from the shipping date.
For orders shipping to India, it can take up to 30 business days for delivery depending on customs clearance.
Please note that we are not able to designate a specific carrier for shipments.
Free standard shipping is available to all International orders with a subtotal greater than $60+ USD after any promotions or discounts are applied. To apply free shipping, please select the free standard shipping option at checkout for your eligible order. Excludes the purchase of Soko Glam gift cards.
Taxes & Duties
Taxes and duties are calculated based on your shipping destination.
US Sales Tax
All domestic sales tax will be applied at checkout based on the order destination in compliance with federal, state, and local laws.
If you have further questions regarding the taxes, I would kindly direct you to contact your local tax offices for more detailed information!
Delivery Duties Paid (DDP) Countries
If your international order is shipping on Delivery Duties Paid (DDP) basis, this means that all relevant taxes and duties are included at checkout and no additional fees will apply once the package arrives in your country. Please note that all orders to the EU with an order value over €150 ship on a Delivery Duties Unpaid (DDU) basis, and may incur additional fees at customs.
DDP countries include the following:
- Czech Republic
- Hong Kong
- United Kingdom
Delivery Duties Unpaid (DDU) Countries
If your international order is shipping on Delivery Duties Unpaid (DDU) basis, this means that once your order arrives at the destination country, any taxes and duties incurred for your purchase will be collected prior to delivery. The cost is calculated based on the destination country’s customs regulations. As we are unable to provide an estimate as to the total cost, we can recommend reaching out to your local customs office for more information. Please note that all orders to the EU with an order value over €150 ship on a Delivery Duties Unpaid (DDU) basis, and may incur additional fees at customs.
DDU countries include the following:
- New Zealand
- Saudi Arabia
- United Arab Emirates
We are unable to ship packages that weigh greater than the maximum shipping weights set by your country due to international restrictions.
Shipping options will not appear at checkout if you exceed these weight limits. To repopulate your shipping options, we can recommend splitting your order to meet the threshold.
- Czech Republic
- New Zealand
- United Kingdom
- Hong Kong
Please note, we are unable to ship orders to Singapore with an order value of $400SGD and up.
Please note that Soko Glam does not assume responsibility for third party freight shipments. We are unable to provide refunds or replacements for orders made using a freight forwarding service.